Privacy Policy

Flowstate Media (“we”, “us”, or “our”) is a digital media and growth agency providing social media management, website design, AI automation, and Web3 community services. We are based in South Africa and work with clients both locally and internationally. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or engage our services, regardless of where you are located.

We collect information only when you voluntarily provide it to us — primarily through our contact form. This may include:

• Name — to address you personally in our reply.
• Email address — to respond to your enquiry.
• Message content — the details of your enquiry or project brief.

We do not collect payment information directly. Any payments are processed through secure third-party platforms and are governed by their own privacy policies.

The information you provide is used solely to:

• Respond to your enquiry or service request.
• Understand your project needs and provide an accurate proposal.
• Communicate with you throughout the course of an engagement.

We will never sell, rent, or trade your personal information to third parties. We do not use your data for unsolicited marketing without your explicit consent.

Our contact form uses Resend to deliver your message to our inbox. Messages you submit are processed through Resend’s servers in accordance with their Privacy Policy. We may also use analytics tools (such as Vercel Analytics) to understand aggregate site performance. These tools do not track individual users across other websites and do not store personally identifiable information.

Our website uses minimal, functional cookies necessary for the site to operate correctly (for example, to remember preferences). We do not use advertising or cross-site tracking cookies. By continuing to use our site, you consent to this limited use of cookies.

We retain enquiry data only as long as necessary to fulfil the purpose for which it was collected — typically for the duration of our correspondence and any resulting engagement. Once a project is complete and there is no ongoing business relationship, we delete personal data within a reasonable period unless required by law to retain it.

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your personal data, subject to any legal obligations.
• Withdraw consent to marketing communications at any time.

If you are located in the European Union or United Kingdom, you may also have rights under the GDPR or UK GDPR — including the right to data portability and the right to lodge a complaint with your local supervisory authority. Clients in other jurisdictions may have equivalent rights under their applicable local privacy laws. We respect and honour all such requests regardless of where you are based.

To exercise any of these rights, contact us at the email address below. We will respond within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out via our contact form or email us directly at nuno@flowstatemedia.co.za.